Customer Complaint Form
|
Reason Codes
|
| 1.
Incorrect item shipped |
9.
Customer ordered incorrectly |
17.
Invoicing error |
| 2. Shipped
short |
10. Order
entry error |
18.
Customer refused
|
| 3. Quoted
price not applied |
11.
Over-shipment |
19.
Incorrect freight charged |
| 4. Customer
reducing inventory |
12.
Customer cancelled order |
20. Freight
claimed for return |
| 5. Not
satisfied with quality |
13. No
reason stated |
21. Damaged
during transit |
| 6. Late
delivery |
14.
Packaged incorrectly |
22.
Inconclusive |
| 7.
Duplicate shipment |
15.
Customer moved |
23. Amount
immaterial |
| 8. Shipped
to wrong location |
16.
Computer error |
|
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|
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